Remote control can only be used in cases where the PC starts up and connects to the network regularly. One of our operators will be able to interact remotely (remotely), directly on the user's system (computer), as if he were on site and proceed with the possible solution of the problem.

In such cases and after telephone contact with the HelpDesk, the user will download the client for remote assistance through the following direct links (according to the operating system used):

CROSS-PLATFORM

Windows/MacOs

WINDOWS

Teamviewer

MAC

Teamviewer